Questions? We've got you.

Unlike generic services, we understand the specific pressures faced by hospitality workers—long hours, high pressure environments, money worries and physical/emotional strain. 

As the sector’s charity, our primary focus is to improve the wellbeing of the industry we serve by providing cutting edge services designed with the unique challenges of our industry in mind, for the lowest possible price.

Our service is constantly evolving to incorporate solutions that address current needs without the need for clients to constantly source additional suppliers.

We have answered the most common questions we get below, but if there's something we haven't covered let us know here.

Frequently Asked Questions

You’re an employer who cares about their team, but an Employee Assistance Programme sounds very complicated, here we explain why ours is great for your team and your business.

You may already know of employees struggling with pressures at home or work so it’s definitely important to consider how best to support these employees as these pressures impact mental health and in turn, the way people do their jobs which can result in reduced performance, lack of focus, pressurised environment and absence. This can lead to lost productivity and potentially significant recruitment costs.

The EAP can help with a wide variety of issues. Our fully qualified team of counsellors and experts are highly experienced in personal and work related issues and can support anyone facing issues including, but not limited to:
• Depression, anxiety, stress
• Grief and bereavement
• Addictions
• Relationship problems
• Work stress and work-life balance
• Life transitions such as career
progression
• Financial concerns
• Queries around a legal issue.

Confidentiality is the foundation of our EAP. The service is always completely confidential. When an employee calls, the only information that must be given is the name of your company to initially access the service. 

When contacting the EAP you will get straight through to a fully qualified, accredited and experienced counsellor or psychotherapist who will work with you to ensure you get the most appropriate help with whatever issue you are facing. Our counsellors or psychotherapists can help employees understand the root causes of an emotional issue and help with onwards referral to the most appropriate service/s for support.