The hospitality sector needsmodern mental health support. Our EAP is here whenever you need it.

Our 24/7 availability and hospitality-specific care ensures that help is only a call away. Whether it’s a long shift, a difficult customer, or the stress of an unpredictable work environment, we’re here to help. We also offer support for personal challenges- money worries, family or relationship struggles, legal situations or health concerns- every team member is cared for, no matter the issue. Our approach is simple, direct, and designed to provide real-time relief, giving employees the support they need in moments of stress, without delays or obstacles.

We minimise business risk and operational disruption by supporting the entire workforce with a wide range of support services to help employees address their problems before they impact performance, morale or increase absenteeism. We walk with your employees providing practical solutions and the resilience they need to tackle any challenge they may face. We also provide a range of support specifically for managers to assist with the range of challenges they may face.  All our interventions are backed by solid reporting and insight to inform business planning and monitoring.

Unmatched Care, Tailored for Hospitality

Our evidence-based, market-leading clinical model gives you expanded access to the highest quality yet most cost effective care, tailored specifically to the needs of your people - when and where they need it. We provide a range of interventions, from single-session support to longer-term care - something no other provider offers in the hospitality space, all for a competitive price.

Healthier people, stronger teams, and thriving workplaces - empowered by proactive, evidence-based support from your industry charity.

Learn more about our packages.

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Wellbeing Foundations The foundations of health and wellbeing support Wellbeing Plus A care team in your people's pocket. Total Wellbeing Complete mental health coverage for every situation
24/7 Clinical Support
Instant access to clinical support via phone, WhatsApp, SMS and live chat
Qualified & Accredited Counsellors
Single Session Model with triage, referrals or escalations
Critical Incident Support Management (CISM) - Onsite & Remote*
Referral to ancillary services including legal, financial, hardship grants and more
Counselling
Short-term counselling and Silvercloud iCBT for mild to moderate cases**
Counselling Sessions from our Diverse Counsellor Network** Up to 8 sessions per issue Up to 12 sessions per issue No session caps
High intensity CBT and psychotherapy for difficulties that require long term support** Available as an add on Starter allocation with option to add more
Digital wellbeing
Branded wellbeing platform and app
1000+ shopping discounts
250 hours of elearning on topics including lifestyle, fitness, nutrition and more
Digital gym and wellbeing series, live and on-demand
Ongoing support
Advanced Care Team to bridge the gap between complex and long-term care
Unlimited lifestyle coaching
Reporting and account management
In-Depth Ml reporting (Utilisation, Clinical Outcomes)
Account management support

*available for an additional fee

**where clinically appropriate

Got questions? We've got answers!

Browse through our most frequently asked questions to find quick and helpful information.

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Sign your business up to the EAP today.

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